Refund policy
Returns & Refunds
We understand that finding the right fit can sometimes take a try.
You may request a return within 7 days from the date your order is delivered.
Return Eligibility
To be eligible for a return, the product must be:
- unworn and unwashed;
- returned with all original tags and packaging intact;
- free from deodorant, perfume, sweat, makeup, stains or other marks;
- unaltered and undamaged; and
- otherwise in its original, resalable condition.
We recommend trying the garment carefully while keeping all tags attached.
Returned products will be inspected before a refund is approved. Products that do not meet the conditions above may not be eligible for a refund.
Return Pickup
For eligible returns, return pickup is free.
There is no return shipping or handling fee deducted from your refund.
How to Request a Return
Email us at support@montsae.com within 7 days of delivery with:
- your order number;
- the item you would like to return; and
- the reason for the return.
Our team will help arrange the return pickup.
Refunds
Once we receive and inspect your returned product, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method used to place the order.
We will initiate the refund promptly after the returned product has passed our quality check. Depending on your bank or payment provider, it may take approximately 5–10 business days for the amount to appear in your account after the refund has been initiated.
Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product, please contact us at support@montsae.com as soon as possible after delivery and include your order number and photographs of the product.
We will help resolve the issue at no additional cost to you.